Returns & Exchanges

We want you to be completely satisfied with your ACAI Outdoorwear, which is why we offer a 28-day return period for all items in their original condition. If your gear isn't the perfect fit for your next adventure, our streamlined process makes exchanges and refunds simple.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place your unworn items with original tags attached into the original packaging or a secure alternative to ensure they stay protected.

• 3.
  Generate Shipping Label

  Select your preferred courier through our portal to download a prepaid shipping label or receive a QR code for paperless drop-off.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-10 business days to your original payment method.